Terms of Service Agreement
1. Welcome & Agreement Scope
Welcome to our online store. We provide our services to you subject to the notices, terms, and conditions set forth in this Agreement (the “Agreement”). Additionally, when you use specific services (e.g., Customer Reviews), you will be bound by the rules, guidelines, policies, terms, and conditions applicable to those services—all of which are incorporated into this Agreement by reference. We reserve the right to modify this site and these terms and conditions at any time.
2. Site Usage Rules
2.1 Eligibility & License Grant
You represent and warrant that you are at least 18 years old, or accessing the Site under the supervision of a parent or guardian. Subject to the terms of this Agreement, we hereby grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site. This license permits you to display the Site on your internet browser solely for the purpose of shopping for personal items sold on the Site—not for commercial use or use on behalf of any third party—unless explicitly permitted by us in advance. Any breach of this Agreement will result in the immediate revocation of this license, without prior notice to you.
2.2 Prohibited Uses
Except as permitted in Section 2.1, you may not:
- Reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Site or any portion of it, unless expressly permitted in writing by us.
- Use any information on the Site for commercial purposes or for the benefit of another business, unless explicitly permitted in advance.
We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion—including (but not limited to) if we believe your conduct violates applicable law or harms our interests.
2.3 Content Submission Rules
You shall not upload, distribute, or publish through this Site any content, information, or material that:
- Violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any third party;
- Is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to civil or criminal liability under U.S. or international law;
- Contains bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties.
2.4 Account & Password Responsibility
We may assign you a password and account identification to access certain portions of the Site. Each time you use this password or identification, you will be deemed authorized to access and use the Site in compliance with this Agreement—and we have no obligation to investigate the authorization or source of such access.
You are solely responsible for all access to and use of the Site by anyone using your assigned password or identification (whether authorized by you or not). This includes all communications, transmissions, and obligations (e.g., financial obligations) incurred through such use. You must protect the security and confidentiality of your password and identification, and immediately notify us of any unauthorized use or security breach.
2.5 Default Newsletter Subscription
New users are subscribed to our newsletter by default.
3. Shipping & Order Processing
- We may ship products from multiple warehouses. For orders containing more than one item, we may split the order into several packages at our discretion, based on stock levels.
- We will process orders in accordance with the dispatch time indicated on the website. If an item is not shipped within the estimated time, we will provide a solution via the Support Center. If you contact us before this, we will act in line with your request and our policy. Thank you for your understanding Com
4. Reviews & Comments (Submissions)
Unless otherwise stated in this Agreement or on the Site, any content you submit or post to the Site (including ideas, know-how, techniques, questions, reviews, comments, and suggestions—collectively, “Submissions”) will be treated as non-confidential and non-proprietary. By submitting or posting, you irrevocably license us (and our site, scjhcrafts) to use the Submission and all related intellectual property rights (excluding moral rights such as authorship rights) free of charge. We shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to:
- Use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, or create derivative works from the Submission by any means;
- Translate, modify, reverse-engineer, disassemble, or decompile the Submission.
All Submissions automatically become our sole and exclusive property and will not be returned to you. You agree not to dispute any future use of your Submission.
4.1 Warranties & Indemnification
You warrant that your Submissions (in whole or in part) are free of intellectual property infringement, disputes, or third-party claims. We assume no liability for your misuse of third-party copyrights or other rights. You agree to defend and indemnify us against any losses caused by the use of your Submissions.
4.2 Additional Rights for Reviews/Comments
When you post comments or reviews, you also grant us the right to use the name you submit in connection with such content. You represent and warrant that you own or control all rights to the reviews/comments you post, and that their use will not infringe third-party rights. You shall not use a false email address, impersonate another person, or mislead others about the origin of your Submissions. We are not obligated to remove or edit any Submissions (including comments/reviews) for any reason.
5. Copyright & Intellectual Property
5.1 Site Content Ownership
All content on the website—including text, graphics, photographs, button icons, audio clips, logos, slogans, trade names, software, and other materials (collectively, “Content”)—belongs exclusively to scjhcrafts or its authorized content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute, or commercially exploit any Content unless explicitly permitted in writing by us.
5.2 Prohibited Practices
- Data mining, robots, or similar data-gathering/extraction tools are strictly prohibited.
- Using scjhcrafts trademarks or service marks in meta-tags is strictly prohibited.
You may view and use Content solely for personal information, shopping, and ordering on the Site—no other purpose. The collection, arrangement, and assembly of all Content (the “Compilation”) and all software used on the Site (the “Software”) belong exclusively to scjhcrafts or its suppliers. All Content, Compilations, and Software are protected by state, national, and international copyright laws. All rights not expressly granted are reserved. Violators will be prosecuted to the full extent of the law.
5.3 Third-Party Intellectual Property
scjhcrafts recognizes and respects all copyrights and trademarks. Television, motion picture, music, film festival, or other names/titles mentioned on the Site have no connection to scjhcrafts and are the sole property of their respective copyright or trademark holders. Our dresses are inspired by celebrity styles (e.g., red carpet looks) but are not authorized, endorsed by, or connected to any celebrity, show, or event. These recreations are not intended to infringe any registered trademarks or copyrights.
6. Intellectual Property Infringement Policy
scjhcrafts complies with applicable state, federal, and international laws regarding intellectual property infringement. If you are an intellectual property rights owner and believe scjhcrafts sells or offers goods/services that infringe your rights, please send the following information to us in full:
- An electronic or physical signature of the person authorized to act on behalf of the infringed rights owner;
- A description of the allegedly infringing work or material;
- The URL(s) where the allegedly infringing material is located on the Site;
- Your contact information (address, telephone number, email address);
- A statement that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or the law;
- Identification of the infringed intellectual property rights (e.g., “XYZ copyright,” “ABC trademark, Reg. No. 123456, registered 1/1/04”);
- A statement (under penalty of perjury) that the above information is accurate, and that you are the rights owner or authorized to act on their behalf.
7. Termination
We may terminate this Agreement or revoke any of your rights under this Agreement immediately, without prior notice—in addition to any other legal or equitable remedies. Upon termination:
- You must immediately cease all access to and use of the Site;
- We will revoke all passwords and account identifications issued to you, and deny your access to the Site (in whole or in part).
Termination will not affect the parties’ rights and obligations arising before the termination date (including payment obligations).
8. Order Acceptance & Cancellation
8.1 Order Acceptance
We reserve the right to refuse or cancel any order at our sole discretion. Reasons for cancellation may include (but are not limited to):
- Limited product quantities;
- Inaccuracies or errors in product/pricing information;
- Issues identified by our credit and fraud avoidance department.
We may require additional verification or information before accepting an order. We will contact you if your order is canceled (in whole or in part) or if more information is needed.
8.2 Post-Dispatch Responsibilities
After order dispatch, transportation is the sole responsibility of the third-party logistics provider. At this stage:
- Full ownership of the products transfers to you;
- All transportation-related liability and risks are borne by you;
- Orders marked “delivered” by the shipping company are considered delivered, and scjhcrafts is not liable for non-delivery in such cases.
8.3 Order Cancellation Rules
- Packed or shipped orders cannot be canceled or modified.
- Only paid, processing, or partially shipped orders may be modified.
- If you wish to cancel a shipped order, contact our customer service team immediately. Our agents will assist you, but if cancellation is not possible, please accept the package and refer to our warranty page.
9. Pricing & Errors
9.1 Typographical Errors
We strive to provide accurate product and pricing information, but typographical or pricing errors may occur. We cannot confirm the price of an item until you place an order. If an item is listed at an incorrect price or with incorrect information due to an error, we may (at our discretion):
- Contact you for instructions;
- Cancel your order and notify you of the cancellation.
9.2 Multi-Currency Pricing
Product pricing is based on U.S. Dollars (US).PricesdisplayedinothercurrenciesareconvertedfromUS using the latest exchange rates. Due to currency fluctuations, non-US$ prices may not be current on sections of the Site other than individual product pages (e.g., promotional banners, category pages). The price on an individual product page (regardless of currency) is the current price you will pay to us (excluding shipping).
6. Intellectual Property Infringement Policy
scjhcrafts complies with applicable state, federal, and international laws regarding intellectual property infringement. If you are an intellectual property rights owner and believe scjhcrafts sells or offers goods/services that infringe your rights, please send the following information to us in full:
- An electronic or physical signature of the person authorized to act on behalf of the infringed rights owner;
- A description of the allegedly infringing work or material;
- The URL(s) where the allegedly infringing material is located on the Site;
- Your contact information (address, telephone number, email address);
- A statement that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or the law;
- Identification of the infringed intellectual property rights (e.g., “XYZ copyright,” “ABC trademark, Reg. No. 123456, registered 1/1/04”);
- A statement (under penalty of perjury) that the above information is accurate, and that you are the rights owner or authorized to act on their behalf.
10. Dispute Resolution
10.1 Arbitration
If the parties fail to resolve a dispute within 30 days of its occurrence, they agree to submit the dispute to the International Economic and Trade Arbitration Commission (“SCIA”). Arbitration will be conducted in accordance with SCIA’s arbitration rules in effect at the time of application. The arbitral award is final and binding on both parties.
10.2 Applicable Law
These terms and conditions are governed by and construed in accordance with Spanish law, without regard to conflict of laws principles.
11. Third-Party Links
The Site may contain links to third-party websites. scjhcrafts is not responsible for the operation or content of these third-party sites.
12. Remedies
You agree that legal remedies alone would be inadequate for any actual or threatened breach of this Agreement. We shall be entitled to specific performance, injunctive relief, or both— in addition to any damages we may recover by law, plus reasonable dispute resolution expenses (including attorneys’ fees).
No right or remedy of scjhcrafts is exclusive of any other (whether legal or equitable). A waiver of any right or remedy does not obligate us to grant similar waivers in the future.
13. Customer Code of Conduct
We strive to resolve customer issues politely, professionally, and amicably. We will not tolerate unacceptable or unreasonable behavior toward our Customer Service Team.
13.1 Unacceptable Behavior
Examples include (but are not limited to):
- Aggressive, abusive, or threatening behavior (e.g., direct/implied threats, intimidating language, personal abuse, sexist/racist/homophobic remarks, swearing, unsubstantiated allegations);
- Persistently making vexatious complaints after the matter has been fully addressed, or repeating complaints despite reasonable solutions;
- Demanding staff breach company policies (e.g., excessive refunds, unrealistic timeframes);
- Repeatedly changing the nature of a complaint or desired outcome after a formal response;
- Submitting an excessive number of complaints relative to your purchase history (e.g., excessive Live Chat requests or support tickets).
13.2 Consequences of Unacceptable Behavior
For such behavior, we may formally notify you that:
- Your language/conduct is offensive, abusive, or threatening;
- You must cease such behavior;
- No further correspondence will be provided if you persist;
- We reserve the right to refuse future orders from you without notice.
14. Complaint Escalation Process
his process applies to Customer Service issues (for legal issues like copyright, refer to our legal section). If you are dissatisfied with a Customer Service solution:
- Contact our Customer Service Supervisor by submitting a new ticket in the “Submit a Formal Complaint” section;
- Path: Contact Us > Submit a Formal Complaint.
Deadline for Delivery Complaints
- For standard, flat-rate, or priority shipping: Report undelivered packages within 3 months of the shipment date.
- For Latin America postal deliveries: This deadline is extended to 4 months.
- For expedited shipping: Report issues within 3 months of the shipment date.
After these deadlines, we cannot offer compensation. Note: Packages marked “delivered” by the expedited shipping courier are exempt from this policy.