We offer refunds (excluding original shipping fees) for items damaged during shipping or with workmanship defects, provided claims are filed within 10 days of receipt. Refunds are processed promptly upon receiving the returned items. A 15% restocking fee applies to non-replacement returns.
All claims must be submitted within 10 business days of receiving the order. Please contact us to file a claim. Returned items must include:
Original or equivalent high-quality packaging in good condition
Merchandise in resalable condition
A note stating the reason for return and your preference (refund or replacement)
Your name, address, phone number, and email address
Returns must be in the same condition as when shipped. We cover shipping costs for replacements of incorrect, defective, or damaged items; however, return shipping fees are the customer’s responsibility.
